Advice

Our Student Advice Team provides a wide range of services offering advice and guidance to prospective and current students

The Student Advice Team provides generalist welfare advice to students on a wide-range of issues. Typical areas we assist with include:

  • Housing
  • Debt
  • Social Security Benefits
  • Funding
  • Employment
  • Legal Issues
  • Complaints

The above list is not exhaustive and we are happy to discuss any issue that is giving you cause for concern. For example, you may wish to discuss an academic issue with someone who is independent of your course team.


Information

We subscribe to the Citizens Advice “AdviserNet” information system. This holds a massive amount of information on many subjects – please ask us about accessing the system to find any information you are looking for.


Professional Service

Our Student Advice Team offers a confidential environment in which you can discuss your situation in detail – any information you disclose will be handled sensitively and professionally in accordance with our confidentiality policy.

Our team has specialist knowledge of issues affecting students in higher education. We have many years’ experience of advising students and we are committed to constantly updating our knowledge, skills and resources.


The Advice Process

We will give you the opportunity to give a full account of your situation, and the issues arising from it, from your point of view. Once we have clarified that we have correctly understood what you have told us, we may ask you some questions to further explore your situation – there may be further issues or considerations that have not yet become apparent that we need to discuss with you.

Once we have made a thorough assessment of your situation, we will assist you in exploring the range of possible options available to you. This allows you to explore the likely outcomes any given action will bring about. You can then decide which action will bring about the outcome you want and this process allows you to make an informed and considered decision about the next step you are going to take.

We will not tell you what to do at any stage – it will be your decision which path you choose to follow. If your situation is more complex, we will be happy to meet with you on an on-going basis.

Unfortunately, we are unable to take any responsibility for your situation: the responsibility will remain with you. However, we will always try to ensure you are able to make progress in dealing with your situation, and moving it towards a resolution. We will help you as far as we are able to, including dealing with third parties on your behalf if you require us to.


Legal Advice

We have links with local solicitors, so if you are facing a serious situation with legal implications we are able to refer you to a specialist, if necessary. Legal aid is usually available to students due to their low level of income, but students should always ask about the cost of advice, or any action carried out by a solicitor (e.g. a letter).


Complaints

If you wish to make a formal complaint about the University, Student Advice can assist you in following the proper procedures. If your complaint is not resolved satisfactorily, we can also give you information about taking your complaint further. The Office of the Independent Adjudicator considers complaints that have not been resolved at institutional level. You can follow the link below to find out what types of complaint are covered by the OIA scheme:

The Office of the Independent Adjudicator for Higher Education
OIAHE – resolving student complaints


Financial Ombudsman Service

If you have a compliant about our money advice services, you can take your complaint further via the Ombudsman once you have explored the University’s complaints procedure.

For more information, please click here.


Support for Student Carers

A carer is someone who provides unpaid care to a partner, child, relative, friend or neighbour who could not manage without this help because of frailty, physical or mental illness, addiction or disability. If you are caring for someone whilst studying, we recognise that juggling all of this can be very difficult.

Find out more about the support offered at BGU.


Students From Care

BGU is committed to the support of students who enter higher education having had any prior experience of care. Find out more.


How to Find Us

We are located in the main foyer of the Cornerstone Building.
Our Opening Times are as follows:

Dates Times
Monday – Thursday  8:30am – 5:00pm
Friday  8:30am – 4:30pm

If you wish to see our team outside of these times, please contact us and we can discuss alternative arrangements. We will always try to deal with your enquiry at the earliest opportunity: immediately if possible, though sometimes it may be necessary for us to arrange an appointment with you.


Contact Us

Contact us in person, by telephone, or by e-mail. We are located on the ground floor of the Cornerstone Building. Our Reception is located next to the main entrance.

Telephone: (01522) 583600
Minicom: (01522) 583682
E-mail: studentadvice@bishopg.ac.uk
Postal address:

Student Advice
Bishop Grosseteste University
Longdales Road
Lincoln
LN1 3DY

Student Advice Related Area

All
About BGU
About Lincoln
Academic Partners
Accessibility
Accommodation
Adjustment
Admissions
Alumni
and any other tag
Anglican
Apply
Apprenticeships
Archaeology
Archaeology Lecture
Art
Assessment Only Route to QTS (Primary and Secondary)
Bar
Bar BG
Bed and breakfast
Beyond ITE
BG Conference & Events
BG Futures
BG Generations
BG Talk
BG&You
BGCOSA
BGSU
BGU Foundation Fund
BGU Say
BGUSU
Bursaries
Bursary
Business
business inspiration
Business skills Support
Business TE
Campus
campus related news
Careers
Careers and Employability
Catering
CEET
CELT
Certificate in Education
Chancellor
Chapel
Chaplain
Chaplaincy
Christmas
Church
Church of England
Cinema
Clearing
Coaching
CofE
Coffee
Community & Partnerships
Community Music
Constance Stewart
Contact
Continuing Professional Development
Cornerstone
Councelling
Counselling
CPD
Crosstrend
Curiositea
Curiosity
Dance
DBS
Digital Learning
disability
Disabled
Diversity
Doctoral Study
Doctorate
Doctors
Drama
Drinking
Dyscalculia
Dyslexia
Early Childhood Studies
Eating
EdD
Education
Emotional and Mental Health Conference
Employability
Employment
English
Enrolment
Equivalents
ERASMUS
Events
Faith
FdA
Fees
Finance
Find us
Fitness
Food
For Business and Employers
Forms
Foundation
Freedom of Information
Funding
Fundraising
Futures
Generations
Geography
Governance
Graduate
Graduate Attributes
Graduating
Graduation
Grant
Grants
Gym
Halls
Halls of residence
Health
History
Honorary Awards
HR
Induction
Integrated Counselling
International
IT Services
Jobs
Learning and teaching
Learning Development
Library
LincHigher
Lincoln
Linguistics
Living
Loans
Longdales
Longdales House
LORIC
Masters
Mathematics
Matriculation
Mature students
Mentor Training
Military History
Money
MSc in Wellbeing in Learning and Teaching
NA-SENCO
News
Ofsted
Open Days
OSA
Our city
Outreach
Partnership in ITE
Partnerships
People and Organisational Development
PGCE
PGDE
PhD
Physical Education
Physics
Policies
Post Graduate Certificate in General Practice Nursing
Postgraduate
Pre-Teaching
Primary
Primary and Community Care
Primary Education with QTS
Procedures
Professional Studies
Progression Routes
Prospectus
Psychology
QTS
Rasen Lane
Refectory
Regulations
Research
Residence
Sandford
Sandford Award
Scholarship
Scholarships
School Direct
Semester Dates
seni
Short Courses
SKE
Social
Social & Cultural History
Social Care
Social Emotional and Mental Health Conference
Societies
Sociology
Special Educational Needs
Special Educational Needs & Disability
Sport
Sport & Fitness Centre
Sport centre
Sports
Sports centre
Staff
Student Admin
Student Advice
Student Ambassadors
Student engagement
Student Life
Student loan
Student loans
Student support
Students' union
Studentships
Study
SU
Summer school
Symposium
Taster days
Teaching
Teenage Market
TEF
TESOL
The city
The Venue
Theatre
Theology & Ethics
Theology & Religious Studies
Training and Skills
Tuition
Tuition fees
Undergraduate
Union
University Council
Value for Money
Venue
Vice Chancellor
Vision
Volunteering
What's on
Whats on
Wickham
Widening Participation
Load More

Student Advice Related Contents

Jun 07, 2018By Ben Rook0

Wellbeing

Counselling Service An independent, confidential and ‘free’ counselling service is available to students of the University via Student Advice. We......