Advice

We will give you the opportunity to give a full account of your situation, and the issues arising from it, from your point of view. Once we have clarified that we have correctly understood what you have told us, we may ask you some questions to further explore your situation – there may be further issues or considerations that have not yet become apparent that we need to discuss with you.

Once we have made a thorough assessment of your situation, we will assist you in exploring the range of possible options available to you. This allows you to explore the likely outcomes any given action will bring about. You can then decide which action will bring about the outcome you want and this process allows you to make an informed and considered decision about the next step you are going to take.

We will not tell you what to do at any stage – it will be your decision which path you choose to follow. If your situation is more complex, we will be happy to meet with you on an on-going basis.

Unfortunately, we are unable to take any responsibility for your situation: the responsibility will remain with you. However, we will always try to ensure you are able to make progress in dealing with your situation, and moving it towards a resolution. We will help you as far as we are able to, including dealing with third parties on your behalf if you require us to.

We are located in the main foyer of the Cornerstone Building.
Our Opening Times are as follows:

If you wish to see our team outside of these times, please contact us and we can discuss alternative arrangements. We will always try to deal with your enquiry at the earliest opportunity: immediately if possible, though sometimes it may be necessary for us to arrange an appointment with you.