When you first enrol with BGU you will be issued with an ID card for the duration of your studies. The card should be carried with you at all times whilst on campus for as you may be required to present it at any time for security purposes. As well as a means of identification, ID cards are also used for library membership and to access the printing and photocopying network. Please note that your ID card remains the property of Bishop Grosseteste University over the course of your studies.
The IT Department is responsible for the production, distribution and replacement of ID cards. If your card is lost or stolen, please inform IT Services immediately so that the card can be disabled. To request a replacement card please contact the IT Help Desk in the Library on 01522 583666, email firstname.lastname@example.org or pop into see the IT Technician during normal office hours.
Alternatively, you can email email@example.com from your University email account and quote your name, your student ID number (starts with a B) and the reasons why a replacement is required. Please include any details, such as when it was lost or how it is damaged.
If you request a replacement after 4pm on a Friday, you may be offered a temporary replacement over the weekend.
The cost of a replacement card is £10. Payment can be made at the Library Service Desk by cash or via debit or credit card.
The table below summarises the instances in which you are required to pay for a replacement card.
|Type of replacement||Is there a charge?|
|Stolen card *||No|
|Damaged card **||Yes|
|Proximity chip failure||No|
|Incorrect information on card||No|
|Card older than 2 years||No|
*A stolen card will only be replaced free of charge if a Police crime reference number can be supplied.
**If the card is defaced, cracked, excessively bent or the print/photograph on the card is worn. Please note: IT Services offer a free self-laminating wallet to increase protection. No charge will be applied if the card has been damaged whilst protected by these wallets.
Once your request for a replacement card has been received and any appropriate payments have been made, you will receive an email informing you when it is ready to collect. Replacement cards can be collected from the IT Help Desk in the Library, or, if the IT Help Desk is closed, from the Library Service Desk.
When collecting a replacement card you will be required to present a form of photo identification (driving license, SU card or passport) as proof of identity.
If you have a question or query about ID cards at Bishop Grosseteste University please email firstname.lastname@example.org.