Student Support

Bishop Grosseteste University's Student Support Team provides the following range of services offering advice and guidance to prospective and current students, as well as graduates of the University:

Accessibility Support	for students with disabilities, specific learning difficulties and other access needs
Advice Service	providing generalist welfare advice and specialising in money advice
Counselling Service	available via an independent private practice to ensure confidentiality and discretion
Funding	including the Access to Learning Fund, the Bishop Grosseteste Bursary and the Bishop Grosseteste Discretionary Fund
Health	information about the latest public health warnings and advice
Students from Care	support for students from care, recognised by the Frank Buttle Trust

All Student Support services operate on a professional, non-judgemental and confidential basis. Our team will handle any information you disclose in an appropriate and sensitive way, in accordance with data protection legislation.

We have a wealth of experience of assisting students in higher education and we are committed to the continual development of our skills and resources.

How to find us

We are located on campus, to the left of the main foyer in the library building, and our opening times are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm. If these times are not convenient for you please contact us (for contact details click on the link above) and we can discuss alternative arrangements. We will always try to deal with your enquiry at the earliest opportunity: immediately if possible, though sometimes it may be necessary for us to arrange an appointment with you.

Matrix Quality Standard

In 2009, Student Support was awarded the Matrix Quality Standard for its advice and guidance services and the following strengths were identified:

• Extremely high quality support offered to students
• Effective and confidential systems for handling student enquiries
• High quality written and electronic information available to students
• A commitment to continuous development and improvement of services

All students involved in the assessment:

• commented on the individual nature of the support they received
• stated the level of support was way over and above their expectation

BG students said:

"The staff at Student Support ensure that any contact we have with them is confidential. They don't even acknowledge that they know us around campus unless we speak to them"

"The Student Support team are excellent, they are always there to support me, I've had a lot of problems, but nothing is too much for them"